After-Sales Service Guarantee.
Thanks for purchasing our digital printers！
For your security in use，Rainbow company made this statement.
1. 13 Months Warranty
● The problems, caused by machine itself, and there is no damage from a third party or human reason, must be guaranteed;
● If the spare parts, due to external voltage instability, are burned, no warranty, such as chip cards, motor coils, motor drive, etc;
● If the spare parts, due to packing and transporting problems, cannot work properly, are secured;
● Print heads are not guaranteed, because we have checked each machine before delivery, and print heads cannot be damaged by other things.
Within the warranty period, whether to buy or replace, we bear the freight. After the warranty period, we will not bear the freight.
2. Free replacement of new components
Our machines’ quality is 100% guaranteed, and the spare parts can be replaced free of charge within 13 months warranty, and the airfreight is also borne by us. Print heads and some consumable parts are not included.
3. Free online consultation
The technicians will keep online. No matter what kind of technical questions that you may have, you would get a satisfactory answer from our professional technicians easily.
4. Free onsite guidance on installation
If you are able to help us get the visa and also would like to bear the costs involved like flight tickets, food, accommodation, etc, we can send our most excellent technicians to your office, and they will give you a full guidance on installation until you know how to operate the machines.
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